RETURN POLICY:
At BUY GENUINE GEMSTONES, we pride ourselves on our
100% SATISFACTION
GUARANTEE: If for any reason you are not 100% thrilled with your
purchase, simply return the item, in its original received condition,
within 10 days* of receipt for a full refund.**
RETURN REQUIREMENTS:
Firstly, if you decide that you do not want the item after it has
been shipped but before you have received it,
CONTACT US to inform us of
your decision, and when the item arrives, DO NOT, under any circumstances,
refuse its delivery. Once received, inform us of its arrival, at which
point we will provide you with a Return Authorization Number (R.A.N.)
and instruct you on what steps to take next.
If you receive the item and then decide you'd like to return it:
1). First CONTACT US to receive a Return Authorization Number within
10 days of receipt.
2). Any and all returns MUST be POST MARKED
within 24 hours of the buyer contacting B.G.G. for a R.A.N., or be post marked no later than within 10 days
of receipt, whichever one comes first.
3). If the package is unopened,
please place it inside another form of packaging, not removing any of
its original packaging or contents and send it back to us. Please
contact us for mailing address.
If opened, please tightly secure and
pad the item as you received it, and include ALL documents/certificates
that came with it. Please write the R.A.N. provided to you on your original INVOICE and enclose all
items within a new, secure, padded envelope. Write the R.A.N. on the postal slip
given to you at your post office and declare the item ONLY as "RETURN
MERCHANDISE" - (followed by the R.A.N.)". DO NOT write the value on any of
the packaging. For your security and ours, we
strongly recommend NOT addressing your package to "BUY GENUINE GEMSTONES", or in any
way describing its contents as "gemstones, diamonds, sapphires etc" and
again, not disclosing its value. Rather, address it as can be seen above
to "B.G.G.".
4). It is strongly recommended that you
return the item as fully insured Registered Mail, or whatever "insured"
options are available to you. If you choose to send it otherwise and the
item is lost in the mail, B.G.G. is not responsible for the item nor
liable to refund the buyer/sender any monies that would have been due
upon receipt of the return item. Again, ONLY describe it as "RETURN
MERCHANDISE", and DO NOT note its value.
Items returned without first contacting us and receiving a R.A.N.,
and/or that are NOT returned in their ORIGINAL condition, or without all
documentation/certification are subject to a 20%
re-stocking/re-evaluation fee. If there is damage or alteration to the
item, no refund will be given.
*B.G.G.
understands that there are delays in shipping when an item is being sent
Internationally. If outside North America, please contact B.G.G within
10 days of receipt and inform them that you will be returning your item.
Upon instructions from B.G.G., please mail the item back to us as soon
as possible, providing us with the tracking number so we can trace its
movements. No "Return Penalty" will be applied to the International
Buyer (Outside of North America) as long as contact is made and tracking
is provided within 10 days of receipt. A full refund** will be supplied
once B.G.G. has received the return.
Within North America, if an
uncontrollable circumstance (such as illness, accident, act of God)
arises, that limits or restricts you from returning the item within the
10 day period, all efforts must be made to contact B.G.G. to inform them
of the delay. Your situation will be assessed individually and B.G.G
will make a fair decision on what step to take next.
**Shipping
Fees are Non-Refundable